Chorus
Strategy / health tech/ digital product design/ UI/UX/participatory design, digital wellbeing
Chorus platform facilitates participatory engagement in technology development. Using Chorus you can leverage the benefits of participatory tech development and stakeholder engagement for public health. Our approach is research-driven and carefully implemented to support community engagement.
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Logistics
Duration
8 weeks, May- August 2019
Team
Michelle CedeñoAmanda Sanchez
Kristin Hughes
Armen Arevian
My Role
Research & Strategy Lead,
Design Research,
Conceptual Design,
Interaction Design,
Methods
InterviewSurvey
Concept Speed-dating
Usability Testing
Community Resources & Referrals
Connect community members to local resources, across different aspects of their lives
The objective of this work helped to assess the feasibility of a novel, partnered technology development process to co-create mobile health applications (apps) addressing community health priorities, using psychoeducation of cognitive behavioral therapy (CBT) principles for enhancing resilience as an example.
The methods we used to help aid in this work included:
Stakeholder engagement, workgroups, pilot feasibility study using mixed methods over three phases: 1) defining the vision of the project and increasing technical capacity, 2) co-development and pilot testing of the app, and 3) planning for sustainability.
My work primarlity focused on the scouting and interviewing of the eight stakeholders and 30 pilot participants from the community, the qualitative analysis of audio-recordings of the app development process and stakeholder interviews, making and distrubituing surveys of stakeholders’ perception of the development process, app use data, and collecting feedback from pilot participants.
My work in this study helped to demonstrate the feasibility of participatory technology development, an approach involving direct participation in the development, tailoring and maintenance of a mobile app by a broad set of stakeholders with high representation from racial/ethnic minorities from an under-resourced community. Participatory technology development is a promising approach for creating sustainable, relevant and engaging health technologies across different technological, clinical and community settings.
The results include
Ourfindings suggest three main design principles to help aid in our development of UI/UX tools to ensure
Community Engagement
Engage community stakeholders to ensure what’s created reflects end user needs.
Partnered Development
Include staff and local organizations throughout development to unlock community wisdom.Enhance with templates
Extend functionality and flexibly adapt to emerging priorities with customizable templates.
Community Engagement
Engage community stakeholders to ensure what’s created reflects end user needs.
Partnered Development
Include staff and local organizations throughout development to unlock community wisdom.
Enhance with templates
Extend functionality and flexibly adapt to emerging priorities with customizable templates.
From these principles we worked and designed with the participating stakeholders and community to cocreate streamline connections to care through an intuitive, all-encompassing gateway.
Main UI /UX Features
Connecting communities to essential services
Streamline connections to care through an intuitive, all-encompassing gateway.
Community Facing Resource Templates
Curate the resources and guides your community needs most. Empower self-service with simple search, filter, multi-language, and real-time/ automated chat.
"No-wrong-door" Referrals
Self-assessment tools and Warm-line connections help route clients to care.
Behavioral Health Workflows
In addition to community engagement, we researched how particpatory design can help create flexible templates for critical halth workflows, with room to create new tools as needed.
Background: Mobile technologies hold potential for improving the quality of care and engagement of patients. However, there are considerable challenges in ensuring that technologies are relevant, useful, and engaging. While end users such as patients and providers are increasingly involved in the design of health technologies, there are limited examples of their involvement in directly creating technologies for their personal use.
Objective: Our work aims to evaluate the feasibility and acceptability of patients and providers creating mobile workflows to support treatment goals and patient outreach and community engagement.
Methods: Deploying a usability study, we enrolled 10 providers in an intensive outpatient program. Patients and providers created their own mobile texting apps using a visual app development platform. A subsample of 10 patients and 4 providers completed a usability measure.
Conclusions: Enabling patients and providers to cocreate apps for their own use by using a visual application platform is feasible and holds potential for increasing the relevance, sustainability, and effectiveness of digital health technologies.
The results include
Background: Mobile technologies hold potential for improving the quality of care and engagement of patients. However, there are considerable challenges in ensuring that technologies are relevant, useful, and engaging. While end users such as patients and providers are increasingly involved in the design of health technologies, there are limited examples of their involvement in directly creating technologies for their personal use.
Objective: Our work aims to evaluate the feasibility and acceptability of patients and providers creating mobile workflows to support treatment goals and patient outreach and community engagement.
Methods: Deploying a usability study, we enrolled 10 providers in an intensive outpatient program. Patients and providers created their own mobile texting apps using a visual app development platform. A subsample of 10 patients and 4 providers completed a usability measure.
Conclusions: Enabling patients and providers to cocreate apps for their own use by using a visual application platform is feasible and holds potential for increasing the relevance, sustainability, and effectiveness of digital health technologies.
Objective: Our work aims to evaluate the feasibility and acceptability of patients and providers creating mobile workflows to support treatment goals and patient outreach and community engagement.
Methods: Deploying a usability study, we enrolled 10 providers in an intensive outpatient program. Patients and providers created their own mobile texting apps using a visual app development platform. A subsample of 10 patients and 4 providers completed a usability measure.
Conclusions: Enabling patients and providers to cocreate apps for their own use by using a visual application platform is feasible and holds potential for increasing the relevance, sustainability, and effectiveness of digital health technologies.
The results include
Streamline the patchwork of workflow tools
Let your teams focus on providing great services with configurable templates.
Support emerging workflows
Integrate additional templates to facilitate new directives and workflows.
Create new solutions as needed
Flexibility to build new templates and support any complex project.
Manage cases & clients
Integrated portal to add service requests and track the journeys across the system of care.
Centralize consumer data
Centralized consumer database that integrates with all Chorus program modules to facilitate consumers as they move between programs.
Easily view consumer history
Easily view historical consumer contacts within the system of care, including outcomes of those contacts.
Enhance referral process
Live multi-site resource availability decreases the burden of phone & email coordination.